EnhanceBench™ Curriculum is based on the standards and objectives outlined by ISO 9001 Quality Management System and ISO/IEC 20000-1 Information technology - Service management – Part 1: Service management system requirements. The curriculum is designed to present a quality management system aligned with organizational purpose and strategic direction. Upon completion of this curriculum, students will be able to analyze and improve business processes by compiling and implementing organizational goals, policies, processes, needs, and resources. The curriculum will lead the students through organizational process improvement and process improvement strategies, as well as successful service delivery strategies, decision making and analysis, and risk management. Upon successful completion of all the courselets, labs, and an exam, students will be awarded a Quality Management Professional™ Certificate.

Job Description

The job a QMP fills is a Quality Manager. Quality Managers play a leading role in ensuring that the product or service offered by an organization is fit for purpose, consistent and meets both external and internal requirements. Quality Managers or Quality Assurance Managers coordinate the activities required to meet set quality standards. The Quality Manager is responsible for overseeing the operation of the manufacturing department and the efficacy of the overall program to ensure the utmost customer satisfaction.

Curriculum Purpose

EnhanceBench™ offers lessons that will become a foundation of knowledge for every Quality Management Professional™. The students are going to get acquainted with the basics roles and responsibilities of a Quality Assurance Manager, the laws they need to abide and pay attention to, as well as strategies to ensure optimal performance of business processes and products.

Curriculum Scope

EnhanceBench™ covers a wide variety of topics, including what total quality management is and how to implement it in the workplace, how to obtain stakeholder support and commitment for the quality management system, how to train employees for optimal performance, as well as risk management, quality management processes, planning projects and processes, managing resources and suppliers, developing requirements and technical solutions, measuring and monitoring and reviewing process and product performance, identifying opportunities for improvement, implementing improvements, and preventing and resolving incidents.


ProficiencyBench™ courslets:

  1. Setting and Achieving Goals
  2. Adjusting to the Workplace
  3. Making Decisions and Solving Problems
  4. Managing Stress
  5. Managing Time
  6. Writing Effectively
  7. Displaying Ethical Behaviors
  8. Communicating in Meetings
  9. Leading Group Meetings
  10. Working on Teams
  11. Networking with Professionals
  12. Creating and Delivering Presentations

These courselets can be taken as part of the ProficiencyBench Curriculum or as CEUs

Certificate requisites

Academic: To fulfill the academic requirements of the EnhanceBench™ curriculum, students must complete the curriculum with all courselets and satisfactorily complete 7 labs, as well as all the knowledge checks in the curriculum. Knowledge checks and lab assignments are created to test student achievement of established learning outcomes.

Certificate issuance: To be issued a certificate identifying them as a Quality Management Professional™, a student must complete all the academic requirements and pass an assessment in the form of a comprehensive Quality Management Professional™ exam.

Certificate maintenance and use:

Designations and acronyms appointed to certificate holders are identified on the certificate and the individual profiles in the alumni directory. Each certificate has a unique serial number which is tracked by the CBA Education Administrator.

Obtained designation and associated acronyms can be used to signify that the individual has obtained and maintains a valid certificate in the area of Quality Management. The designation and acronym Quality Management Professional™ (QMP) can be used in CVs, on business cards and websites by the certificate holder only. Certificate is not transferrable to another person or company. The designation and acronym can only be used while the certificate is valid. When certificate is invalidated for any reason, the person can no longer use the designation and acronym.

Certificate term of validity is two years. In order to maintain the certificate, a student must obtain 20 PDUs or 2 CEUs (20 hours of continuing education) over a 24 month period. If the student fails to acquire sufficient continuing education, the certificate is invalidated.

Completion requirements

Study course materials

Pass all knowledge checks, labs and exams


Student will receive Certificate of Completion upon completing the academic requirements of the EnhanceBench™ Curriculum. Student will also be Awarded a certificate upon completing the Quality Management Professional™ exam. Certificates are available for download upon completion.

Designation and Acronym Granted

“Quality Management Professional”™ - QMP

Technical Requirements

For hardware, we recommend a dual-core CPU with at least 2G of memory. We recommend any operating system capable of running the latest versions of Google Chrome and Mozilla Firefox 5.x and later. For browser, We recommend running either Mozilla Firefox 5.x and later or Chrome. Why? Both browsers provide excellent support for web real-time communications (WebRTC). Safari 5.x and later, Internet Explorer 10.x and later, and Microsoft Edge will work as well, but Chrome and Mozilla Firefox 5.x and later will deliver better audio in lower bandwidth conditions.

Information Regarding Changes to the Certificate Program

The Center for Business Acceleration will strive to deliver its courselets and curriculums in accordance with the descriptions provided on the CBA website at the time of enrollment. However, in some situations it might be beneficial or necessary for the CBA to implement changes to courselets or curriculums. The changes will not be very substantial so as to have impact on students who have already started their courselet or curriculum. In some circumstances where it is necessary for the CBA to implement such changes after enrollment due to developments in the relevant subject, advances in teaching or evaluation practice, or requirements of accreditation processes, students will be notified of the changes made to courselets or curriculum immediately.